FAQ
Everything about making films, plans and billing. Can't find it? Email support@hars.ai.
hars.ai turns an idea or a script into a finished animated film. Claude writes the script, then writes the film itself as code: every shape, diagram, texture, caption and camera move is drawn by a program, frame by frame. You get a film you can watch in your browser, change by chat and download as an MP4.
It can also cut your own clips and photos into a captioned video with music (see Edit my footage).
We're letting people in a few at a time. When sign-up is invite-only, the sign-up page asks for your email to join the waitlist, and we email you an invite link when a spot opens. If you already have an invite code, enter it on the same page.
No. You describe what you want in plain words (or paste a script), pick a look, and hars.ai does the writing, animation, captions and music. If you want more control, you can review the script before it's animated and ask for changes in chat afterwards.
Explainers, Reels and Shorts, product launch teasers, ads, lessons, festival greetings, poem and quote films, data stories and more. There are 270 templates across 17 categories (education, kids & family, marketing, social and more) to start from, or you can start from a blank idea.
Three: vertical 9:16 (Reels · TikTok · Shorts), landscape 16:9 (YouTube · web) and square 1:1 (Feed posts). You pick the format before generating; films are rendered at 1920×1080 (or the matching vertical and square sizes) on paid plans, and at 720p on Free.
Every frame is drawn in code. There's no stock footage and no image or video generation model: Claude writes the film as a program (shaders, paper textures, diagrams, typography), and each frame is a pure function of time. That's why text is always crisp and correctly spelled, diagrams are accurate, the style stays consistent from start to finish, and any moment can be changed and re-rendered exactly.
(The one exception is Edit my footage, which edits clips and photos you upload yourself.)
You can follow each step live on the film's page.
Yes, and it's the default. On the last step of the create flow (Generate) you choose between "Review the script first" (recommended) and "Go straight to animation". With review on, the film pauses after the script is written: you can edit any line, check the sources behind factual claims, then press Approve & animate.
Usually a few minutes for a short film. Longer films and richer styles take longer, because every shot is written, looked at and checked before the film is ready. You don't need to keep the page open: your film appears on your dashboard when it's done.
A template is a ready-made starting point: it sets the idea or script, style and look, format, length, captions and sound. Open one on the templates page, type anything you want changed in the optional "Your direction" box (your topic, names, a tone), and make the film. Everything a template sets can still be changed before you generate.
29 styles with 109 looks in total: cut-paper stop-motion, glowing maths-style explainers, living paintings, mosaics, folk art and more, including 3 real 3D styles. Free includes 11 styles; Creator has 26; Pro and Studio have all 29, including 3D (from Pro). Browse the styles.
Yes, on every plan. Choose from 4 caption styles (Hook Kinetic, Clean Subtitle, Karaoke Highlight and Editorial Serif) or none at all. Captions are drawn into the film, timed to the words, and kept out of the way of the action.
Yes. The score is generated in code from the film's own timeline, so it rises and lands with what's on screen. You can also choose a silent film for loops and GIFs.
Yes, on Free, Creator, Pro and Studio. Pick from 81 voices (46 in English, 30 in Hindi, 8 in the other Indian languages), each with a sample, and choose narration with sound design or narration over a score.
Narration and on-screen text in 33 languages: English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia, Spanish, French, German, Italian, Portuguese, Dutch, Swedish, Polish, Romanian, Turkish, Russian, Ukrainian, Arabic, Hebrew, Japanese, Korean, Chinese (Mandarin), Indonesian, Malay, Filipino, Vietnamese and Thai. Indian languages (Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi and Odia) are voiced natively, and English comes in British, American, Latin American, Standard, Indian, Australian, Jamaican, Parisian, Nigerian, Brazilian, Chinese, Peninsular and South African accents.
Yes. On the film's page, tell the editor what to change in plain words ("make the title bigger", "slow down the second scene", "use warmer colours") and it rewrites just that part. Each change is saved as a new version, so you can go back to an earlier one any time.
Changes don't use your minutes. There's a daily editing allowance that resets at midnight UTC.
Failed films never use your minutes: minutes are only counted when a film is finished. While a film is being made its length is set aside from your balance, and that's released if it fails or you cancel it. You can retry from the film's page; if it keeps failing, email support@hars.ai.
Open the film and use the download button. The MP4 is rendered on our servers when you ask for it: Free gets 720p with a small watermark, and Creator, Pro and Studio get 1080p without one.
Upload your own clips and photos, tell it what you want (or let it decide), and it cuts them into a finished video: it picks the best moments, reframes for the format, adds captions from the speech in your clips, a title and end card, and music. You can then ask for changes in chat, like any film.
MP4, MOV, M4V and WebM videos, and JPG, PNG, WebP and HEIC photos, up to 20 files per edit. Each file can be up to 5 MB on Free and 100 MB on paid plans.
The finished video is at least 5 seconds, and its length counts toward your monthly minutes like any film.
Yes, both are on by default and you can turn either off. Captions come from the speech in your clips (transcribed on our own servers), and music is generated to fit the edit and ducked under speech.
They're private to your account and used only to make your edit. Uploads, the working copies made from them and their transcripts are deleted automatically 30 days after upload, or straight away when you delete the project. The finished video stays until you delete it. After the uploads are gone, that edit can't be re-cut; start a new one.
Only clips, photos and sound you own or have permission to use, with the agreement of the people in them. Don't use edits to make a real person seem to say or do something they didn't. The full rules are in our Acceptable Use Policy.
Free gives you 1 minute of film a month with no card needed: films up to 1 minute, 11 styles, captions, generated music and editing by chat. Downloads are 720p with a small watermark, for personal use. Compare plans.
Yearly billing saves about 20%. See the pricing page for the full comparison.
Minutes are the finished length of your films. A 30-second film uses 30 seconds. Failed or cancelled films don't count, edits by chat don't count, and downloading or re-downloading an MP4 doesn't count. You need enough minutes left for the length you choose when you start a film.
On paid plans, at the start of each billing period. On Free, at the start of each calendar month (UTC). Unused minutes don't roll over.
From 10 seconds up to 10 minutes, depending on your plan:
Free: 720p with a small watermark. Creator, Pro and Studio: 1080p, supersampled for sharp edges, with no watermark. The quality depends on your plan when you download, so if you upgrade, films you made on Free can be downloaded in 1080p too. 4K isn't available yet.
Yes, on paid plans (Creator, Pro and Studio), including monetised channels and ads, and you keep that right for films made while you were subscribed even after you cancel. Free films are for personal, non-commercial use and must keep the watermark. You own the films you make; see our Terms.
Free: 1 · Creator: 2 · Pro: 4 · Studio: 8. Pro and Studio also get priority rendering.
Upgrades apply right away, so you get the bigger plan's minutes and features immediately (for international payments, the unused part of your current cycle is credited against the new plan). Downgrades and switches between monthly and yearly take effect at the end of your current billing cycle, so you keep what you've paid for until then. Change plans on the Billing page.
Not yet. Each account is for one person today. If you need something for a team, email support@hars.ai and tell us what you're after.
In India, in rupees, payments go through Razorpay: cards, UPI AutoPay and netbanking. Everywhere else, in US dollars, payments go through Dodo Payments with international cards. Dodo Payments is our merchant of record for those payments, so it's the seller on your receipt.
Rupees (₹) and US dollars ($). We pick one based on where you are, and you can switch on the pricing page. For example, Creator is ₹1,999 / $24 a month. Once you subscribe, your plan stays in that currency.
Paying in rupees: your invoices are listed on the Billing page, and Razorpay emails a receipt for each payment. Paying in dollars: Dodo Payments emails your invoice, and "Manage billing" on the Billing page opens your payment history.
No. Card, UPI and bank details are entered on Razorpay's or Dodo Payments' secure checkout and stored by them, never by us. We only keep your plan, subscription status and payment history.
Any applicable taxes are shown at checkout before you pay. For international payments, Dodo Payments, as merchant of record, calculates and collects tax for your country. For anything specific to your invoice, email support@hars.ai.
Your plan doesn't stop at once. The payment is retried, and you keep your plan for a short grace period while it settles: in rupees, through the end of the period you've paid for; in dollars, for up to 3 days past the renewal date (or until the deadline Dodo Payments shows you). Update your payment method from the Billing page. If it still can't be charged, your account moves to Free; your films stay.
Go to Billing and choose Cancel. Cancelling stops renewals; you keep your plan and its remaining minutes until the end of the period you've paid for, then move to Free. Your films stay in your account. Changed your mind? Subscribe again from the same page.
No. All payments, monthly and yearly, are final and non-refundable, including for unused time or minutes, so try the Free plan first. Cancelling stops future charges and you keep your plan until the end of the period you've paid for. We only refund if you were charged twice or the wrong amount, if your plan never activated because of a fault on our side, or if we close your account without a breach of our terms. Email support@hars.ai with your payment ID within 30 days; the Refund & Cancellation Policy has the details. Failed films never use your minutes.
To change your password, use "Forgot password?" on the sign-in page and we'll email you a reset link. Changing your account email isn't available in the app yet: email support@hars.ai from your current address and we'll help. You can change your name in Settings.
Go to Settings → Delete account. It permanently deletes your account, projects, films and uploaded files, stops any film in progress, and cancels your subscription straight away. It can't be undone. We keep payment records only as long as tax law requires.
No. We don't sell your data and we don't use your content to train AI models. Your ideas and scripts are sent to our AI provider only to make your film. The Privacy Policy lists exactly what we collect and who processes it.
Only you. Films and uploads are private to your account, and there are no public pages for them (our team looks only when needed for support or safety). To show someone a film, download the MP4 and share it.
On our servers and storage providers (listed in the Privacy Policy). Films stay until you delete them or your account. Uploaded footage is the exception: it's deleted 30 days after upload.
On your dashboard. Every film and footage edit you make lives there, with its status; hover a finished one to preview it, and open it to watch, edit or download.
The first load of a film can take a few seconds while the player gets ready. If it stays blank or stuck, refresh the page. Still stuck? Try another browser, or email support@hars.ai with the film's link.
Check your spam or promotions folder. You can send a new one from the banner at the top of the app ("Resend verification email"). You need to confirm your email before you can make films.
Email support@hars.ai. We reply within 2 business days. Other ways to reach us are on the contact page.
Email support@hars.ai with what you saw and where. We review every report against our Acceptable Use Policy.
A minute of video every month, free. No card needed.